Face to Face Provision

We are delighted to be starting to return to face to face provision in the form of socially distanced 1:1's and small groups. Your young carers staff member will be able to give you information as to what is on in your area for your age group. Before you attend one of the sessions, please familiarise yourself with the Code of Conduct below.  

Code of Conduct 

This code of conduct supports meeting safely face to face in a one to one setting or a small group during the current circumstances surrounding the Covid-19 pandemic. It has been written in line with local and national guidelines which are constantly evolving, it is important to stress that these are guidelines and do not replace your own judgement. 

These guidelines apply to all staff, volunteers, young people and families and should be read prior to meeting face to face in a one to one setting or small group. 

Displaying symptoms and staying safe: 

  1. If you are at high risk from Covid-19, or if you are shielding a vulnerable family member you should not request a 1:1 meeting or attend a group. 
  2. If you, or any member of your household is displaying any of the following symptoms of Covid-19 you should not request a 1:1 meeting or attend a group.  
  • a new continuous cough 
  • a high temperature 
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

      3.If you are isolating because you, or someone you have been in contact with is displaying symptoms of Covid-19 you should not request a 1:1 meeting or attend a          group. 

Before meeting: 

  1. Parents must wear masks when dropping off and collecting their children. 
  2. If a meeting or small group is taking place outside, there is currently no requirement to wear a face mask. The choice to wear a face mask is a personal decision for both you and your worker. Some of our staff have family members they care for too and, as such, may wish to wear a face mask. If you would like us to wear a mask then please mention this beforehand. 
  3. If a meeting or small group is taking place indoors, face coverings are to be worn where social distancing is difficult. Young carers and staff are to wear face coverings when moving around the venue/centre. 
  4. Your worker will contact you prior to meeting to ask if you, or anyone in your household has developed any of the symptoms listed above. If yes, please do not attend any small group or meeting. If it was a one to one, this will be rescheduled. We expect families to let us know as soon as they can if unable to attend the session. 
  5. Young Carers under 18 will need to ensure there is parental consent to meet with your support/project worker. 

When meeting: 

  1. Young carers are encouraged to bring hand sanitiser with them. Where a small group takes place indoors, young carers will be encouraged to wash their hands regularly. Where a small group takes place outdoors and appropriate hand washing facilities are not available, extra sanitiser will be provided for use by the group. Young carers are encouraged to wash hands when they return home. 
  2. For indoor small groups, all participants should avoid any activity that causes close contact or ‘huddles’ of young people. We will be using back-to-back or side-to-side working (rather than face-to face) whenever possible. 
  3. You, your worker and all other participants (if attending an outdoor group) must maintain a distance of 2 meters at all times. Where children under 12 do not need to distance whilst taking part in an activity, we will still encourage it and staff will still maintain a 2 meter distance. If unable to maintain a 2 meter distance we will end the meeting to ensure safety all. 
  4. Meetings will need to take place where you can walk, or be dropped off to. We are unable to offer transport at this time.  
  5. If you are attending outdoor one to one’s or small groups, please dress appropriately for the weather and wear footwear that is comfortable to walk in. An umbrella or raincoat should be brought in case of rain.  
  6. If we do provide food it will be in the form of a drink and snack and not a meal. 

After meeting: 

  1. If you begin to display symptoms of Covid-19 in the 48 hours following your meeting, you must inform your support/project worker immediately. Similarly, if the staff member develops any symptoms you will be contacted also. The notification period may differ based on different council guidance, your staff member will inform you if this is the case. 


If you would like to request a 121 please get in touch with your usual worker or follow the links in the contact us page. 


Version 4.0 – 15/10/2021